The Pool Guys

Frequently Asked Questions

Answers To Common Pool Service Questions In San Antonio

Pool Service FAQ

Have questions about pool cleaning, equipment repair, or our services in San Antonio? Find answers to the most common questions below.

Still Have Questions?

We are happy to answer any questions about our pool services. Give us a call or send a text and we will get back to you quickly.
How often should I have my pool cleaned?

We recommend weekly pool cleaning for most residential pools in San Antonio. The Texas heat, wind, and dust mean debris and algae can build up quickly. Weekly service keeps your water balanced, your equipment running smoothly, and your pool ready to swim in any time. Some larger pools may require 2 or more visits per week.

No. Most of our customers are not home during their scheduled service. As long as we have access to your pool and equipment, we can complete the service. Many homeowners provide a gate code or leave a key for access.

No. We do not require long-term contracts. We believe in earning your business every week with reliable, quality service. You are free to cancel anytime with no penalties or cancellation fees.

We serve San Antonio and surrounding communities including Alamo Heights, Castle Hills, Stone Oak, Shavano Park, Terrell Hills, Olmos Park, Hollywood Park, and North Central San Antonio. If you are in the greater San Antonio area, give us a call to confirm service availability.

Pricing depends on your pool size, equipment and surrounding foliage. Residential weekly cleaning plans in San Antonio start at $150 per month. We provide a free quote after evaluating your pool so you know exactly what to expect with no hidden fees.

Yes. We offer green pool recovery services to bring neglected or algae-filled pools back to clean, clear water. Depending on severity, this typically takes one to two weeks and includes shock treatment, algaecide application, extensive brushing, vacuuming, and filter cleaning.

Yes. We diagnose and repair pool pumps, filters, heaters, salt chlorine generators, valves, timers, and automation systems. We provide honest diagnostics and upfront pricing before starting any repair work.

We can usually begin weekly service within a few days of your first call. For equipment repairs, we typically schedule within 24 to 48 hours depending on availability. Emergency situations are handled as quickly as possible.

Yes. The Pool Guys are fully insured to protect both our team and your property. We carry general liability insurance and maintain all required business credentials to operate as a professional pool service company in San Antonio, Texas.

Every visit includes surface skimming, brushing walls and steps, vacuuming the pool floor, emptying skimmer and pump baskets, testing and balancing water chemistry (chlorine, pH, alkalinity, stabilizer), inspecting equipment, and cleaning the tile line. We leave a service report so you always know what was done.